This policy explains what personal information we collect through this website, why we collect it and what we do with it. "We" and "us" mean Web Studio Guildford.
For any question about this policy or your information, send us a message through our contact form.
What we collect
When you use the contact form, we collect the details you choose to give us: usually your name, email address, phone number, business name and your message. The form also records which website the enquiry came from.
When you use the free local SEO audit tool, your answers to the questionnaire and the website details you type in stay in your browser. They are not stored or sent to us. If you choose to use the optional business listing lookup, the text you search for is sent to this site's own server and passed on to Google's Places API, which returns the matching listing details. We do not store your search or the results.
When you browse the site, our hosting provider processes technical information such as your IP address and browser type to deliver pages and protect the site from abuse. We use a privacy-focused analytics service that does not use cookies or track you across other websites. It records aggregate information such as pages viewed and the country of visitors.
Why we use it
- To reply to your enquiry and, if you go ahead, to provide our services. The lawful basis is taking steps at your request before entering into a contract, or our legitimate interest in responding to business enquiries.
- To understand how the site is used so we can improve it. The lawful basis is our legitimate interest, using aggregate data only.
- To keep the site secure. The lawful basis is our legitimate interest.
We do not sell your information, and we do not use it for marketing unless you have asked us to.
Who we share it with
We use a small number of service providers to run this website and deliver your messages. They process information on our behalf and only as we instruct:
- Cloudflare, which hosts the website, protects it from abuse, provides our cookie-free analytics (Cloudflare Web Analytics) and delivers contact form messages to our inbox.
- Google, only if you use the optional listing lookup in our free tool. Your search text is sent to Google's Places API, which returns the matching listing details.
Some of this processing may take place outside the UK, including in the United States. Where it does, we rely on safeguards recognised under UK data protection law, such as the UK Extension to the EU-US Data Privacy Framework or the UK International Data Transfer Addendum to standard contractual clauses.
How long we keep it
If an enquiry does not lead to work, we delete it after 12 months. If you become a client, we keep your records for 6 years, because we need them for tax purposes. Aggregate analytics data contains no personal information.
Your rights
Under UK data protection law you have the right to ask for a copy of the information we hold about you, to have it corrected or deleted, to object to or restrict how we use it, and to ask us to transfer it. To use any of these rights, contact us through our contact form.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
This policy was last updated on 8 November 2026.